Terms of service
Welcome to Kumba Bites. By accessing, browsing or using our website, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.
If you do not agree with any part of these Terms of Service, please refrain from using our website.
Website Usage
By using this website, you confirm that:
• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
You agree not to misuse the website or engage in activities that may interfere with its functionality, security or operation.
Products & Availability
We strive to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate.
However:
• Product images are for illustrative purposes only.
• Actual product appearance, packaging, and color may vary slightly.
• Product availability is subject to stock availability.
Kumba Bites reserves the right to modify, discontinue, or update products without prior notice.
Food Allergy Disclaimer: Our products may contain or come into contact with peanuts, tree nuts, milk, wheat, gluten, sesame, soy, and other allergens. Customers with food allergies or dietary restrictions are advised to carefully review the product information before consumption.
Shelf Life: The shelf life of each product varies and is indicated on the product packaging. Customers are advised to consume products within the stated "Best Before" period and follow the storage instructions provided.
Storage: Products should be stored in accordance with the instructions printed on the packaging. Kumba Bites shall not be responsible for any deterioration in product quality due to improper storage after delivery.
Product Quality & Freshness: Every Kumba Bites product is prepared with care using quality ingredients and packed under hygienic conditions to preserve its freshness. As our products are crafted using traditional recipes and natural ingredients, minor variations in color, texture, shape, aroma, or taste may occur from batch to batch. These natural variations are inherent to artisanal food products and are not indicative of any defect in quality.
Pricing
All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.
We reserve the right to revise product pricing at any time without prior notice.
In the event of a pricing error, Kumba Bites reserves the right to cancel the affected order and issue a refund where applicable.
Unless otherwise specified, all prices displayed on the website are inclusive of applicable Goods and Services Tax (GST).
Orders
All orders placed through the website are subject to acceptance and availability. Receipt of an order confirmation email or SMS does not constitute acceptance of the order. An order shall be deemed accepted only when it has been processed and dispatched by Kumba Bites.
Kumba Bites reserves the right to:
• Accept or reject any order
• Limit quantities purchased per customer
• Cancel orders suspected of fraudulent activity
• Refuse service where necessary
In the event of order cancellation initiated by Kumba Bites, any payment received will be refunded to the original payment method.
Payments
Payments made through our website are processed through secure third-party payment gateways.
Kumba Bites does not store complete credit card, debit card, or banking information.
By placing an order, you agree to provide current, complete, and accurate payment information.
Shipping & Delivery
Orders are generally processed within 1–2 business days after successful payment confirmation.
Delivery timelines vary depending on the destination and are generally between 2 and 7 business days across India.
Deliveries are carried out through third-party logistics partners. While we strive to deliver within the estimated timeframe, delays caused by weather conditions, natural calamities, strikes, government restrictions, or courier issues are beyond our control.
Customers are responsible for providing accurate shipping information. Kumba Bites shall not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
Customers should inspect the package at the time of delivery. Any damage, leakage, or tampering should be reported within 24 hours of delivery along with photographs.
For complete information regarding shipping charges, delivery timelines, order tracking and other shipping-related details, please refer to our Shipping Policy.
Refunds & Cancellations
Customers may request cancellation of an order only before it has been dispatched. Once an order has been dispatched, it cannot be cancelled due to the perishable nature of food products, except where required under applicable law.
Refunds, replacements, and cancellations are governed by our Refund & Cancellation Policy.
As Kumba Bites deals with food products, all purchases are generally non-returnable except under approved circumstances outlined in our Refund Policy.
Intellectual Property
All content available on this website, including but not limited to:
• Logos
• Product names
• Text
• Graphics
• Images
• Packaging designs
• Videos
• Website design elements
are the intellectual property of Kumba Bites and are protected under applicable copyright and trademark laws.
No content may be copied, reproduced, distributed or used without prior written permission.
Nothing contained in these Terms grants any licence or right to use Kumba Bites' trademarks, trade dress, logos or other intellectual property without prior written consent.
User Content
Any reviews, feedback, suggestions, or comments submitted by users may be used by Kumba Bites for marketing, promotional, or service improvement purposes.
Users are solely responsible for the content they submit and must ensure that such content does not violate any applicable laws or third-party rights.
Limitation of Liability
To the maximum extent permitted under applicable law, Kumba Bites' total liability arising out of any claim shall not exceed the amount paid by the customer for the relevant order.
• Use of the website
• Inability to use the website
• Delayed deliveries
• Product availability issues
• Technical interruptions
• Third-party service failures
Our total liability, if any, shall not exceed the value of the order placed by the customer.
Force Majeure Clause
Kumba Bites shall not be liable for delays or failure in performance caused by events beyond its reasonable control, including natural disasters, floods, pandemics, strikes, governmental actions, transportation disruptions, or other force majeure events.
Third-Party Links
Our website may contain links to third-party websites for customer convenience.
Kumba Bites is not responsible for the content, privacy practices or services offered by such third-party websites.
Users access these websites at their own discretion and risk.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
Changes to Terms
Kumba Bites reserves the right to update, modify or revise these Terms of Service at any time without prior notice.
Changes will become effective immediately upon being published on the website.
Continued use of the website following such changes constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.
Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Email: Info@esmfoods.in
Phone: +91 7338894833
Address: ESM FOODS,
#2, MAILADUTHURAI MAIN ROAD,
MYDEEN MAHAL,
KUMBAKONAM -612001