Shipping policy
At Kumba Bites, we strive to ensure that every order reaches you fresh, safely packaged and on time.
Shipping Coverage
We currently ship across India. International shipping may be available for select countries and locations. Availability and shipping charges for international orders will be displayed during checkout.
Shipping Charges
• Free shipping on orders above ₹499.
• Shipping charges for orders below ₹499 will be calculated and displayed during checkout.
• Additional shipping charges may apply for remote locations, bulk orders or special delivery requests.
Order Processing & Dispatch
• Orders are typically processed and dispatched within 1–2 business days from the date of order confirmation.
• Orders placed on weekends, public holidays or during festive periods may require additional processing time.
• Once your order has been dispatched, you will receive tracking details via email or SMS.
Estimated Delivery Timelines
The delivery timelines below are indicative and may vary depending on your location and courier service availability.
• Tamil Nadu: 2–4 business days
• South India: 3–5 business days
• Rest of India: 4–7 business days
• International Orders: Delivery timelines may vary depending on the destination country and customs clearance process.
Order Tracking
Once your order has been shipped, a tracking link and shipment details will be shared through the registered email address or phone number provided at the time of placing the order.
Address Modifications
Customers may request modifications to their shipping address before the order is dispatched.
Once an order has been shipped, address changes may not always be possible and may be subject to additional courier charges.
Failed Deliveries
In the event of a failed delivery due to incorrect address details, recipient unavailability or non-response, our team will coordinate with the courier partner to arrange a re-delivery wherever possible.
Additional shipping or re-delivery charges may apply in such cases.
Delivery Delays
While we make every effort to ensure timely deliveries, delays may occasionally occur due to factors beyond our control, including:
• Courier partner delays
• Adverse weather conditions
• Public holidays
• Natural calamities
• High order volumes during festive seasons
Kumba Bites shall not be held responsible for delays caused by such circumstances.
International Orders
For international orders, customers may be required to pay customs duties, taxes or import charges as applicable in their destination country.
Any such charges imposed by local authorities shall be borne by the customer.
Delivery timelines for international orders may vary depending on customs clearance procedures and local courier services.
Contact Us
For any shipping-related queries, please contact us at:
Email: Info@esmfoods.in
Phone: +91 7338894833
Address: ESM FOODS,
#2, MAILADUTHURAI MAIN ROAD,
MYDEEN MAHAL,
KUMBAKONAM -612001