Shipping policy

At Kumba Bites, we are committed to delivering every order fresh, safely packaged and on time. This Shipping Policy outlines our order processing, delivery timelines and shipping-related information.

Shipping Coverage

We currently ship across India.

Shipping Charges

  • Free shipping on orders above ₹499.

  • Shipping charges for orders below ₹499 will be calculated and displayed during checkout.

  • Additional shipping charges may apply for remote locations, bulk orders or special delivery requests.

Order Processing & Dispatch

  • Orders are generally processed and dispatched within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends, public holidays or during festive periods may require additional processing time.

  • Once your order has been dispatched, you will receive the tracking details via SMS and/or email.

Estimated Delivery Timelines

The delivery timelines below are indicative and may vary depending on your location and courier partner availability.

  • Tamil Nadu: 2–4 Business Days

  • South India: 3–5 Business Days

  • Rest of India: 4–7 Business Days

While we strive to deliver within the estimated timelines, delays caused by weather conditions, natural calamities, strikes, government restrictions, courier partner delays or other unforeseen circumstances are beyond our control.

Order Tracking

Once your order has been shipped, tracking details will be shared with your registered email address or mobile number, allowing you to monitor your shipment.

Address Modifications

Customers are requested to provide accurate shipping information while placing an order.

Requests for address modifications can be accommodated only before the order has been dispatched. Once dispatched, address changes may not always be possible and may be subject to additional courier charges.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, recipient unavailability or failure to receive the shipment, our team will coordinate with the courier partner for a re-delivery wherever possible.

Additional shipping or re-delivery charges may apply in such cases.

Damaged or Tampered Shipments

Customers are requested to inspect the package at the time of delivery.

If the package appears damaged, tampered with or leaking, or if any items are missing, please report the issue to us within 24 hours of delivery along with clear photographs (and an unboxing video, wherever possible) to help us investigate the issue.

Delivery Delays

While every effort is made to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Natural calamities

  • Government restrictions

  • Courier partner delays

  • High order volumes during festive seasons

  • Other unforeseen operational circumstances

Kumba Bites shall not be held liable for delays arising from such circumstances.

Contact Us

For any shipping-related queries, please contact us:

Email: info@esmfoods.in

Phone: +91 7338894833

Address:

ESM FOODS
 #2, Mailaduthurai Main Road
 Mydeen Mahal
 Kumbakonam – 612001