Privacy policy
At Kumba Bites, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard the information you provide when using our website.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When you interact with our website, place an order or contact us, we may collect the following information:
• Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information
• Order History
• Device Information
• IP Address and Browser Information
• Information voluntarily submitted through forms, enquiries or customer support requests
How We Use Your Information
The information collected may be used to:
• Process and fulfil your orders
• Provide customer support
• Send order confirmations and delivery updates
• Improve our products, services and website experience
• Personalise your shopping experience
• Inform you about offers, promotions and new product launches
• Prevent fraud and maintain website security
• Comply with legal obligations
Payment Information
All payments made through our website are processed through secure third-party payment gateways.
Kumba Bites does not store your complete credit card, debit card or banking information.
Cookies
Our website may use cookies and similar technologies to enhance user experience and improve website performance.
Cookies help us:
• Understand customer preferences
• Analyse website traffic
• Improve functionality and navigation
You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly.
Sharing of Information
Kumba Bites does not sell, rent or trade your personal information.
We may share information with trusted third-party service providers solely for business operations, including:
• Payment gateway providers
• Logistics and delivery partners
• Technology and hosting providers
• Marketing and analytics platforms
Such third parties are required to maintain the confidentiality and security of your information.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Third-Party Links
Our website may contain links to third-party websites. Kumba Bites is not responsible for the privacy practices or content of such websites.
We encourage users to review the privacy policies of external websites before sharing personal information.
Marketing Communications
By providing your contact information, you may receive promotional emails, SMS messages or updates regarding our products and offers.
You may opt out of such communications at any time by contacting us or using the unsubscribe option provided in the communication.
Children's Privacy
Our website is intended for individuals who are legally capable of entering into a binding agreement.
We do not knowingly collect personal information from individuals below the age of 18 years.
Changes to this Privacy Policy
Kumba Bites reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:
Email: Info@esmfoods.in
Phone: +91 7338894833
Address: ESM FOODS,
#2, MAILADUTHURAI MAIN ROAD,
MYDEEN MAHAL,
KUMBAKONAM -612001